Support

FAQ

PURCHASE OF TICKETS/SEASON PASSES

Where can I buy a ticket?

You can buy tickets/season passes for home matches at the Barys arena ticket office.

You can also buy tickets online on our website by clicking here or following the link: tickets.hcbarys.kz, or at web-sites of ticket operators  ticketon.kz /  www.kassir.kz/   zakazbiletov.kz/

I paid for the order, but haven't received ticket to my email address

You can download the electronic ticket form in your personal account on the website https://tickets.hcbarys.kz "MY ORDERS".

Possible reasons why you did not receive an email with an e-ticket:

  1. Too little time has passed since the payment of the ticket (there may be a delay in sending, but the ticket becomes available in your personal account almost immediately).
  2. Invalid email address. Make sure that you check the email that was specified as your username on https://tickets.hcbarys.kz.
  3. The email was placed in the spam folder.

I can't open my tickets

Tickets are sent by e-mail in pdf format.
PDF is intended for printing a ticket from a computer to a printer and for uploading it to a smartphone for reading a bar code through a turnstile.
Install Adobe Acrobat Reader or any other program that supports PDF files.
I can't pay for my ticket on the website

You need to check your Bank card. Only Visa and Mastercard cards are accepted for payment, other cards are not supported.

  • Check with the Bank that serves your card whether the Internet payment service is enabled.
  • Your card may have a limit on online purchases.

When placing an order, you are asked to enter your card details in your personal account on the site.

  • You need to clear the cache and delete cookies. After cleaning, go to the site and re-create the order.

How to clear the cache and delete cookies:

Android, Computer, iOS

In the Chrome app

  1. Open the Chrome  app on your Android device.
  2. Click the menu icon  in the upper-right corner of the screen.
  3. Press History  Clear the history.
  4. Select a time range at the top of the page. Select All time to delete all data.
  5. Select "cookies and site data" and "Images and other files saved in the cache".
  6. Click Delete data.

In other mobile browsers:

look for instructions on the technical support site of the browser you use.

  • Try using a different browser.
  • Contact customer support at help@hcbarys.kz

I did not receive an SMS when paying

Sending SMS to your phone is regulated by the Bank that issued your card.
Possible reasons why you didn't receive an SMS:

  1. Sometimes the message reaches the subscriber within 1-2 minutes. Please wait.
  2. There is no cellular connection. Try disabling/enabling it in your phone's settings or restarting your device.

Can I exchange an e-ticket for a regular one?

This exchange option is not possible.

Is it necessary to print out an e-ticket?

You may not print out the e-ticket. You can open it on your smartphone and attach it to the turnstile scanner in the Barys Arena MIS. (Exception: When conducting playing offs, the presence of a printed electronic ticket is required).

I bought 2-6 tickets for the match, and each ticket has my last name on it. Can my friends use these tickets?

Yes, they can. Each ticket will need to be attached to the turnstile scanner at the entrance to the Barys Arena MIS.

I lost my ticket/season pass. How to restore it?

  1. If you lose your season pass, you need to go to the Barys Arena Ticket Office with your ID and fill out an application regarding the loss of your season pass. Reissuance of the season pass is paid. The lost season pass is blocked.
  2. If you bought a ticket at https://tickets.hcbarys.kz., then just re-download it in your personal account in "MY ORDERS".

MATCH ATTENDANCE

Where are the home matches of Barys HC held?

Barys HC home matches are held at Barys Arena MIS at: Nur-Sultan,
 57 Turan Ave., Nur-Sultan

What can I bring with me to the arena?

Drinks, ice cream, chips and other food are not allowed in the arena

In the Ice Palace it is forbidden:

  • It is forbidden to bring any type of weapons, piercing and cutting objects, pyrotechnics of all types, glass and plastic containers, food (including drinks, ice cream), filthy items, large items (except for items of fan merchandise), as well as other items that may interfere with the spectators and the normal course of the match;
  • It is forbidden to have photo, video and TV shooting using professional equipment in the arena;

How can I attend a match in a wheelchair?

Before attending the match, you must purchase 1 ticket for the accompanying person. Then you need to go to a designated area at sector A12.

Since how many years can children go alone to Ice Stadium?

Are children allowed to attend matches at Barys Arena MIS without an adult accompanying them?

Children can attend matches without their parents from the age of 14.

I want to take a child to the match, will they let him/her in?

You can take a child of any age with you.
Children under 7 (up to and including 6 years) can attend the match for free, without providing a separate seat.

QUESTIONS ABOUT "BARYS ARENA" MIS

Opening hours of Ticket Offices and Barys store Souvenir Stores?

Ticket Offices of the Ice Arena are open daily without a break and on weekends from 11:00 a.m. to 8:00 p.m. Telephone: +7 (7172) 61 35 19

Barys stores are open daily from 10:00 a.m. to 8:00 p.m. Lunch break from 1:00 p.m. to 2:00 p.m. Phone: +7 778 746 08 52

Where are the Ticket Offices / Barys stores located in the city?

Ticket Offices are located at Ice Arena of "Barys" HC at: Nur-Sultan, 57 Turan Ave.

Branded Barys stores are located at:

Nur-Sultan, 57 Turan Ave., 1st floor

A-82 Railway Station Astana-Nurly Zhol, 4th floor, block "K"

62 Kabanbay Batyr Ave., MEGA Silk Way Shopping Center, Mega Arena Skating Rink

Where can I find a Layout of the Barys Arena Stadium?

The Layout of Barys Arena MIS is presented on the website https://hcbarys.kz/arena/.

On the floors of Barys Arena MIS.

If there is a locker room in the Ice Palace?

There is no locker room

Is there a namaz room in the Ice Palace?

There is no namaz room in the Ice Palace.

Can I pay with a Bank card at the Ice Palace?

Cash and Bank cards are accepted for payment when purchasing tickets and fan merchandise.

REGISTRATION ON WEBSITE

How can I change my phone number and email in my account?

To change data in your personal account please make a corresponding request at the Ticket Offices and Barys stores.
If you need to change your e-mail address, you must also specify a new e-mail address, and new phone number when changing your phone number.

I can't register on the ticket site

To register on the ticket site, you need to follow the link https://tickets.hcbarys.kz/ then click on the Registration button and fill in the required fields. Follow the link to get acquainted with the rules for processing personal data. Check the box for consent. After registration, you need to enter the Verification code, which is automatically sent to your email. Then you can log in on the site and get acquainted with your personal account and the list of events.

BONUS SYSTEM

What is a Loyalty Program?

https://hcbarys.kz/polozhenie

How can I join the Loyalty Program?

In order to become a member of the Loyalty Program, you need to:

  1. Fill in and sign the Loyalty Program form at Ticket Offices or Barys stores.
  2. On websites https://tickets.hcbarys.kz/, https://barysfanshop.kz/ or in the Barys mobile app.

Why aren't bonuses awarded for my purchases?

I'm registered on https://tickets.hcbarys.kz/, https://barysfanshop.kz/ or in the mobile app. Now, my Loyalty Card will be automatically activated when making purchases in Internet?

Fans registered at https://tickets.hcbarys.kz/, https://barysfanshop.kz/ or in the Barys mobile app become the members of the Loyalty Program automatically.

information about bonuses appears when placing an order in the online store. What are these bonuses and how can I use them?

https://hcbarys.kz/polozhenie

Website support telephone number: +7 778 746 08 11 (from 9.00 a.m. to 6.00 p.m.)

e-mail: help@hcbarys.kz